Standard Terms and Conditions of Sale
Net 30 days from date of invoice for all AMT customers who have been cleared for credit by AMT’s Credit Department. Payments other than by check, cash, wire transfer or ACH made subsequent to the sale date may incur additional fees. All others prepayment as specified by AMT. All items sold by AMT remain the property of AMT until such time that they are paid for in full. Please refer to AMT’s credit application for additional terms of sale.
Customer shall pay, and hold AMT harmless from, all applicable taxes and duties arising from the purchase of any product from AMT. If tax exempt, customer must provide a copy of a valid “Resale” or “Exempt” Certificate to AMT.
Orders will normally be shipped within 48 hours after receipt of purchase order by AMT, subject to merchandise availability. The selection of the carrier rests with AMT, and UPS Ground is typically used when possible. Freight terms are FOB shipping point, and title passes from AMT to Customer upon acceptance of product by the shipping agent or carrier. Freight will be charged to the customer on the equipment invoice, or on a subsequent invoice. All shipments will be sent insured unless otherwise instructed, in writing, by the customer.
AMT has a staff of skilled technicians to provide service to its customers. In-warranty repairs are done at no charge. Out-of-warranty repairs will be charged back to the customer at a rate of $75 per hour (one hour minimum) plus parts. For technical assistance, call (954) 427-5711 and ask for the Technical Service Department. To return product for repair, please call customer service at (954) 427-5711 to obtain a return authorization number.
RETURNED GOODS POLICY:
To return product, please contact AMT’s customer service department for a return authorization (RA) number at (954) 427-5711. All product(s) returned to AMT for any reason must have an RA number clearly marked on the shipping label of each carton, and be returned freight prepaid and insured. No COD’s will be accepted. RA numbers are valid for ninety (90) days from date of issue. Any package received at AMT without an RA number will be rejected and returned to sender. Products returned with missing parts will be repaired and parts replaced, and the cost for the missing parts will be charged back to the customer. All non-defective products returned to stock must be returned as new in the original unopened carton, within 30 days, and will be assessed a 20% restocking charge. Special order and non-inventoried products are not returnable.
30-DAY (DOA) POLICY:
AMT offers a 30-day dead-on-arrival (DOA) return program whereby the customer can return, freight prepaid to AMT for free replacement, any DX Antenna product found to be inoperable within 30 days of purchase by the customer, provided the product does not show signs of abuse, neglect or abnormal usage. The DOA product must be returned in its original box and include all parts and accessories that originally came with it. The product must include a note explaining the reason for return. For products that become inoperative beyond 30 days of purchase, refer to the “service” policy above. Returns and repairs of product other than DX Antenna brand product may be sent back directly to the manufacturer, or coordinated through AMT.
AMT provides loaners while products (any brand) are in for repair, at no charge to the customer. The supply of loaners is subject to availability. AMT will ship loaners freight free via UPS Ground to any location in the continental USA, but the customer must pay the freight back to AMT when returning loaners. Loaner products must be returned when repaired products are received back by the customer, and must be returned in the original packaging. Loaner product that is not returned at AMT’s request or within thirty (30) days of receipt of repaired goods will be invoiced to the customer.
AMT warrants that DX Antenna brand product shall be free from defects in material and workmanship for a period of one year from the date of purchase. During this warranty period, AMT will, at its option, either repair or replace products which prove to be defective. This warranty extends to the original purchaser only and is not assignable or transferable. The warranty does not apply to any defect that AMT determines is due to:
- improper maintenance
- misuse, abuse, alteration, neglect, or improper installation
- act of God
- power surge
- accidental or intentional damage
AMT reserves the right to make revisions in current production models and assumes no obligations to incorporate these changes in earlier models. The above constitutes AMT’s entire obligation with respect to this product.
Brands other than DX Antenna are supported by the specific manufacturer’s warranty. AMT assumes no liability for incidental or consequential damages relating to the sale and/or use of all brands of product sold by AMT. AMT’s Terms and Conditions are subject to change without notice. This December 2007 Statement of Terms and Conditions supersedes all previous issues of Terms & Conditions, and is subject to change without prior notice.
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