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{"sheet":"AMT RMA FORM","index":0,"n_rows":28,"n_cols":8,"rows_kept":28,"cut":false,"hidden":false,"merged":[[26,5,26,7],[0,3,0,7],[6,0,6,7],[1,3,1,7],[2,3,2,7],[3,3,3,7],[4,3,4,7],[0,0,3,2],[4,0,4,2],[7,5,7,7],[25,0,25,7],[15,0,15,7],[18,0,18,7],[21,0,21,7],[23,0,23,7],[22,0,22,7],[16,0,16,7],[19,0,19,7],[17,0,17,7],[20,0,20,7],[5,0,5,7],[7,2,7,3],[9,4,9,7],[10,4,12,7],[14,0,14,7],[13,0,13,7]]}
[null,null,null,"Unless otherwise instructed, please ship all Returns to "]
[null,null,null,"Advanced Media Technologies "]
[null,null,null,"3150 SW 15th Street, Deerfield Beach, FL 33442"]
[null,null,null,"Phone: 888-293-5856   Fax: 954-427-9688"]
["          advanced  media technologies",null,null,"*** Email all RMA requests to:   rma@amt.com ***"]
["All required fields are in RED"]
["RETURN MERCHANDISE AUTHORIZATION FORM "]
["Date:",null,"Confirm address repaired/replaced items are to be returned to:",null,"PO#"]
["Company:",null,null,null,"Is product covered under a SLA?"]
["Customer # (if known):",null,null,null,"Special Instructions:"]
["Company Contact:"]
["email:"]
["Phone:"]
["AMT MERCHANDISE RETURN POLICY"]
[" - Product(s) returned to AMT must have an RMA number clearly marked on the outside of each carton and all returns must be freight prepaid and insured. No COD's will be accepted. Product(s) received without an RMA will be returned to the sender.  Product(s) not properly packaged may void the warranty and your ability to make a damage claim.  Sender assumes all risk of loss for product(s) returned to AMT. "]
[" - Product(s) returned for credit must be returned within 30 days of shipment as new in unopened original packaging and must have an RMA referenced on the outside of the shipping carton. Credit will be issued upon inspection and acceptance of the returned product(s).  Product(s) returned to AMT for credit are subject to a 20% restocking fee.  Special Order and Non Cancellable/Non Returnable products are not eligible to be returned for credit. "]
[" - Returns are subject to an evaluation.  A service charge will apply to all units that are out of warranty and unrepairable, deemed no problem found (regardless of warranty status) and to units where the warranty has been voided by the customer.  Unless otherwise stated in AMT's Standard Repair Price List, a $35 service fee will apply."]
[" - Warranty units not repairable will either be replaced with a comparable unit or credited in full depending on the manufacturer's policy.  Out of warranty units are subject to repair charges.  Please see AMT's Standard Repair Charge Price List for more information regarding out of warranty repair charges. Customer is responsible for all inbound freight and insurance charges for the return shipment to AMT.  AMT will ship repaired or replaced warranty units via ground transportation at no charge.  "]
[" - AMT adheres to and passes on the manufacturer's warranty and repair policy.  Advanced replacements are subject to the specific manufacturer's policy. Dead on Arrival (DOA) units must be reported to AMT within 30 days of shipment.  If an advanced replacement has been authorized, the replacement will ship out and be billed at the original price and a credit for the same amount (excluding freight charges) will be issued upon receipt and acceptance of the returned product(s). "]
[" - Amino Warranty Policy - All Amino set top boxes come with a 2 year hardware warranty.  If the unit has a hardware defect, not caused by the customer, it will be replaced with a comparable unit at no charge.  If the unit requires us to reset the factory programmed defaults, a $16 Bench Fee will apply.  The $16 Bench Fee will also apply to all Amino units out of warranty and those units with no problem found.  \n"]
[" - Amino DOA Policy - We will ship advanced replacements for out of box failures if we are notified within 30 days of the original shipment from AMT and the product(s) are returned complete in the original packaging with all accessories.  Advanced replacement products(s) will ship out at the original price and a credit for the same amount (excluding freight charges) will be issued upon receipt and acceptance of the returned product(s).  "]
["  - For all Amino (in and out of warranty) and all other out of warranty product(s), a Purchase Order number must be provided prior to returning the product(s) to AMT.   If available, we will provide an estimate of the repair costs upon issuance of the RMA. Please see AMT's Standard Repair Price List for more details.  If the repair charges are yet to be determined, upon advance written request, we will advise of these charges and request authorization prior to repairing the unit.  All units returned for repair are subject to evaluation fees in the event the repair is not authorized by the customer. The customer is responsible for all inbound and outbound freight charges  associated with the return unless the return is the result of an error caused by AMT.   This document will serve as authorization to bill against the purchase order number referenced above."]
[" **Cosmetic Repairs are not covered under any manufacturers warranty policy. All CPE devices (set-tops, modems, DTA's) regardless of warranty may have repair charges associated with cosmetic damages. Please specify below if you require cosmetic repairs on your CPE device(s).  If you require cosmetic repair on products other than CPE, please contact rma@amt.com for more information."]
[" ***Authorizations for Return will only be issued for products originally purchased through AMT, with the exception of Amino set top boxes for repair***"]
[]
["Please note: for all serialized products, please use one line per serial number.  If return exceeds 8 line items, please use the ADDITIONAL RMA UNITS form.  For non-serialized items, please note the total qty next to the Item#."]
[null,null,null,null,null,"Internal Use Only"]
["ITEM #                                             (and total qty for non-serialized products only)","SERIAL #                                                         (ONE SERIAL # PER LINE)           ","DESCRIPTION OF DEFECT/PROBLEM/CASE NUMBER","INVOICE # and/or ORIGINAL PO#*** ","Please specify if Cosmetic Repair is required (CPE only).  Cosmetic Repair is not covered under warranty and charges will apply.**","In Warranty (Internal Use Only)","Repair Charge ","Estimated Charges for Cosmetic Repairs "]

{"sheet":"ADDITIONAL RMA UNITS","index":1,"n_rows":9,"n_cols":8,"rows_kept":9,"cut":false,"hidden":false,"merged":[[7,5,7,7],[0,0,0,7],[1,2,1,3],[1,5,1,7],[2,4,2,7],[3,4,6,7]]}
[" "]
["Date:",null,"Confirm address repaired/replaced items are to be returned to:",null,"PO#"]
["Company:",null,null,null,"Special Instructions:"]
["Customer # (if known):"]
["Company Contact:"]
["email:"]
["Phone:"]
[null,null,null,null,null,"Internal Use Only"]
["ITEM #                                             (and total qty for non-serialized products only)","SERIAL #                                                         (ONE SERIAL # PER LINE)           ","DESCRIPTION OF DEFECT/PROBLEM/CASE NUMBER","INVOICE # and/or ORIGINAL PO#*** ","Please specify if Cosmetic Repair is required (CPE only).  Cosmetic Repair is not covered under warranty and charges will apply.**","In Warranty (Internal Use Only)","Repair Charge (Internal Use Only)","Estimated Charges for Cosmetic Repairs"]

{"sheet":"AMT STANDARD REPAIR PRICE LIST","index":2,"n_rows":99,"n_cols":12,"rows_kept":99,"cut":false,"hidden":false,"merged":[[1,5,2,5],[1,7,2,7],[0,0,0,7],[1,6,2,6],[1,0,2,0],[1,1,2,1],[1,2,1,3],[1,4,2,4]]}
["Amino Warranty Policy - All Amino set top boxes come with a 1 year hardware warranty.  If the unit has a hardware defect, not caused by the customer, then it will be replaced with a new unit at no charge.  If the unit requires us to reset the factory programmed defaults, then a $16 Bench Fee will apply.  The $16 Bench Fee will also apply to all Amino units out of warranty and those units with no problem found.  ",null,null,null,null,null,null,null,null,null," "]
["Item#","Manufacturer","Repair Charge - Out of Warranty and Voided Warranty",null,"Cosmetic Only Repiar Charge for In Warranty and  Out of Warranty with No Problem Found","No Problem Found Charge (NPF) - Applies to In Warranty and Out of Warranty Units","Out of Warranty                               Unrepairable/ Condemned","Manufacturer's  Original Warranty Period"]
[null,null,"No Hard Drive Replacement","With Hard Drive Replacement"]
["A110","Amino","$16 Bench Fee",null,"$16 Bench Fee","$16 Bench Fee",16,"1 YEAR"]
["A110H","Amino","$16 Bench Fee",null,"$16 Bench Fee","$16 Bench Fee",16,"1 YEAR"]
["A125","Amino","$16 Bench Fee",null,"$16 Bench Fee","$16 Bench Fee",16,"1 YEAR"]
["A129","Amino","$16 Bench Fee",null,"$16 Bench Fee","$16 Bench Fee",16,"1 YEAR"]
["A130","Amino","$16 Bench Fee",null,"$16 Bench Fee","$16 Bench Fee",16,"1 YEAR"]
["A130H","Amino","$16 Bench Fee",null,"$16 Bench Fee","$16 Bench Fee",16,"1 YEAR"]
["A130M","Amino","$16 Bench Fee",null,"$16 Bench Fee","$16 Bench Fee",16,"1 YEAR"]
["A140","Amino","$16 Bench Fee",null,"$16 Bench Fee","$16 Bench Fee",16,"1 YEAR"]
["A140H","Amino","$16 Bench Fee",null,"$16 Bench Fee","$16 Bench Fee",16,"1 YEAR"]
["A150","Amino","$16 Bench Fee",null,"$16 Bench Fee","$16 Bench Fee",16,"1 YEAR"]
["A500","Amino","$16 Bench Fee",null,"$16 Bench Fee","$16 Bench Fee",16,"1 YEAR"]
["A530","Amino","$16 Bench Fee",null,"$16 Bench Fee","$16 Bench Fee",16,"1 YEAR"]
["A540","Amino","$16 Bench Fee",null,"$16 Bench Fee","$16 Bench Fee",16,"1 YEAR"]
["A550","Amino","$16 Bench Fee",null,"$16 Bench Fee","$16 Bench Fee",16,"1 YEAR"]
["L1050","Amino","$16 Bench Fee",null,"$16 Bench Fee","$16 Bench Fee",16,"1 YEAR"]
["L5050","Amino","$16 Bench Fee",null,"$16 Bench Fee","$16 Bench Fee",16,"1 YEAR"]
["DCT700","Arris",60,null,20,25,25,"1 YEAR"]
["DCT3416","Arris",101,141,30,35,35,"1 YEAR"]
["DCT6200","Arris",90,127,30,35,35,"1 YEAR"]
["DCT6416","Arris",101,141,30,35,35,"1 YEAR"]
["DCH200","Arris",60,null,20,35,35,"1 YEAR"]
["DCH3200","Arris",90,127,30,35,35,"1 YEAR"]
["DCH3416","Arris",60,null,20,35,35,"1 YEAR"]
["DCH6200","Arris",101,141,30,35,35,"1 YEAR"]
["DCH6416","Arris",101,141,30,35,35,"1 YEAR"]
["DCX700","Arris",90,127,30,35,35,"1 YEAR"]
["DCX525","Arris",90,127,30,35,35,"1 YEAR"]
["DCX3200","Arris",90,127,30,35,35,"1 YEAR"]
["DCX3400","Arris",90,127,30,35,35,"1 YEAR"]
["DCX3501","Arris",101,141,30,35,35,"1 YEAR"]
["DCX3510","Arris",101,141,30,35,35,"1 YEAR"]
["DCX3520E","Arris",101,141,30,35,35,"1 YEAR"]
["IP815","Arris","***CALL***",null,20,25,25,"1 YEAR"]
["DTA100","Arris",25,null,20,25,25,"1 YEAR"]
["DTA100U-HD","Arris",25,null,20,25,25,"1 YEAR"]
["CM820","Arris ","Beyond Economical Repair",null,20,25,25,"2 YEAR"]
["DG16xx","Arris","***CALL***",null,20,25,25,"2 YEAR"]
["DG24xx","Arris","***CALL***",null,20,25,25,"2 YEAR"]
["DG32xx","Arris","***CALL***",null,20,25,25,"2 YEAR"]
["DG860","Arris",30,null,20,25,25,"2 YEAR"]
["TG16xx","Arris","***CALL***",null,20,25,25,"2 YEAR"]
["TG24xx","Arris","***CALL***",null,20,25,25,"2 YEAR"]
["TG862","Arris",30,null,20,25,25,"2 YEAR"]
["TM60x","Arris",30,null,20,25,25,"2 YEAR"]
["TM822","Arris",30,null,20,25,25,"2 YEAR"]
["SBG6580","Arris",25,null,20,25,25,"2 YEAR"]
["SBG6580-RB","Arris",25,null,20,25,25,"1 YEAR"]
["SB6141","Arris",25,null,20,25,25,"2 YEAR"]
["SB6141-RB","Arris",25,null,20,25,25,"1 YEAR"]
["VAP2400","Arris","Beyond Economical Repair",null,"N/A","N/A","N/A","1 YEAR",null,null,null," "]
["VAP2404","Arris","Beyond Economical Repair",null,"N/A","N/A","N/A","1 YEAR",null," "]
["VAP2500","Arris","Beyond Economical Repair",null,"N/A","N/A","N/A","1 YEAR"]
["VAP3400","Arris","Beyond Economical Repair",null,"N/A","N/A","N/A","1 YEAR"]
["VAP3402","Arris","Beyond Economical Repair",null,"N/A","N/A","N/A","1 YEAR"]
["VIP-1002","Arris",75,null,35,35,35,"1 YEAR"]
["VIP-1200","Arris",75,null,35,35,35,"1 YEAR"]
["VIP-1216","Arris",75,null,35,35,35,"1 YEAR"]
["VIP-1232","Arris",75,null,35,35,35,"1 YEAR"]
["VIP-2102","Arris",75,null,35,35,35,"1 YEAR"]
["VIP-2202","Arris",75,null,35,35,35,"1 YEAR"]
["VIP-2262","Arris",75,null,35,35,35,"1 YEAR"]
["VIP-2502W","Arris","***CALL***",null,35,35,35,"1 YEAR"]
["QTET42A","Arris  ",2625,null,null,35,35,"1 YEAR"]
["540273-002 - APEX QAM Module","Arris  ",665.8,null,null,35,35,"1 YEAR"]
["APEX V24      (541928-xxx)","Arris  ",1145,null,null,35,35,"1 YEAR"]
["APEX V48      (541928-xxx)","Arris  ",1145,null,null,35,35,"1 YEAR"]
["APEX1000 V24 (541928-xxx)","Arris  ",1145,null,null,35,35,"1 YEAR"]
["APEX1000 V48 (541928-xxx)","Arris  ",1145,null,null,35,35,"1 YEAR"]
["BHA-100KPUSRAFR","Arris  ",139.35,null,null,35,35,"1 YEAR"]
["BSR-2000        (521729-002)","Arris  ",1025,null,null,35,35,"1 YEAR"]
["DM-6400","Arris  ",3775,null,null,100,100,"1 YEAR"]
["DSR4410","Arris  ",450,null,null,35,35,"1 YEAR"]
["DSR4410MD","Arris  ",450,null,null,35,35,"1 YEAR"]
["DSR4460","Arris",450,null,null,35,35,"1 YEAR"]
["DSR4520XS","Arris",450,null,null,35,35,"1 YEAR"]
["DSR4530","Arris",450,null,null,35,35,"1 YEAR"]
["DSR6000","Arris  ",575,null,null,35,35,"1 YEAR"]
["DSR6050","Arris",575,null,null,35,35,"1 YEAR"]
["DSR6100","Arris",575,null,null,35,35,"1 YEAR"]
["DSR6300","Arris  ",575,null,null,35,35,"1 YEAR"]
["DSR6402","Arris  ",575,null,null,35,35,"1 YEAR"]
["OM2000","Arris  ",645,null,null,35,35,"1 YEAR"]
["SEMV8","Arris  ",950,null,null,35,35,"1 YEAR"]
["ECB2500C","Actiontec","Beyond Economical Repair",null,null,"N/A","N/A","1 YEAR"]
["V1000H","Actiontec","Beyond Economical Repair",null,null,"N/A","N/A","1 YEAR"]
["AM-40-550BS","Blonder Tongue","***CALL***",null,null,"***CALL***","***CALL***","3 YEARS"]
["AMCM-8660D","Blonder Tongue","***CALL***",null,null,"***CALL***","***CALL***","3 YEARS"]
["AQT","Blonder Tongue","***CALL***",null,null,"***CALL***","***CALL***","3 YEARS"]
["DHDC-DV","Blonder Tongue","***CALL***",null,null,"***CALL***","***CALL***","3 YEARS"]
["DHDC-UV","Blonder Tongue","***CALL***",null,null,"***CALL***","***CALL***","3 YEARS"]
["MAVM-60-861-T9","Blonder Tongue","***CALL***",null,null,"***CALL***","***CALL***","3 YEARS"]
["MICM-45x","Blonder Tongue","***CALL***",null,null,"***CALL***","***CALL***","3 YEARS"]
["QTM-HD","Blonder Tongue","***CALL***",null,null,"***CALL***","***CALL***","3 YEARS"]
["DQT1000","R.L. Drake","***CALL***",null,null,"***CALL***","***CALL***","***CALL***"]
["DQT861","R.L. Drake","***CALL***",null,null,"***CALL***","***CALL***","***CALL***"]
["AVN200","Visionary Solutions","***CALL***",null,null,"***CALL***","***CALL***","1 YEAR"]